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Unify Healthcare Operations: Amazon Marketplace & Epic EHR Integration

Automate procurement, streamline financials, and enhance patient product journeys by seamlessly connecting Amazon's global marketplace with your Epic EHR system, powered by an intelligent iPaaS.

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The Challenge

The Disconnect: Manual Processes & Siloed Data in Healthcare Commerce

Healthcare organizations often face significant challenges managing their supply chain, financial operations, and patient-related commerce across disparate systems. The manual effort required to bridge Amazon Marketplace data with Epic EHR leads to inefficiencies, errors, and compliance risks.

  • Manual Inventory Management: Discrepancies between physical stock, Epic's records, and Amazon listings lead to overselling or stockouts for critical medical supplies.
  • Complex Financial Reconciliation: Manually parsing Amazon's detailed settlement reports and inputting transactions into Epic's financial system is time-consuming and prone to human error.
  • Delayed Procurement: Slow, manual reordering processes for medical supplies impact patient care and operational efficiency.
  • Lack of Unified Patient View: Disconnected sales data from Amazon for patient-related products means no holistic view of patient interactions or billing.
  • Compliance & Security Risks: Handling sensitive patient (PHI) and financial data across non-integrated systems increases the risk of non-compliance and data breaches.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration: Connecting Amazon Marketplace with Epic EHR

Our powerful iPaaS solution provides a comprehensive framework to seamlessly connect Amazon Marketplace with your Epic EHR. It orchestrates real-time data exchange, automates complex workflows, and ensures data integrity, transforming your healthcare supply chain, financial processes, and patient-centric commerce.

  • Pre-built Connectors for Amazon SP-API & Epic FHIR APIs
  • Visual Low-Code Workflow Designer
  • AI-Powered Data Mapping & Anomaly Detection
  • Real-time Event-Driven Synchronization
  • Robust Error Handling & Monitoring
Implementation Timeline

Go live with Amazon Marketplace + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Marketplace and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Marketplace + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors for Amazon SP-API & Epic FHIR APIs
  • Visual Low-Code Workflow Designer
  • AI-Powered Data Mapping & Anomaly Detection
  • Real-time Event-Driven Synchronization
  • Robust Error Handling & Monitoring
  • Secure, HIPAA-Compliant Data Exchange

Integration Architecture: Connecting Amazon Marketplace and Epic EHR via iPaaS

Our integration solution establishes a secure, scalable, and intelligent bridge between Amazon Marketplace and Epic EHR, leveraging a modern iPaaS as the central orchestration layer. This architecture ensures reliable, real-time data flow, robust error handling, and end-to-end visibility across your healthcare and e-commerce operations.

Data Flow Steps

Secure API Connectivity: Establish authenticated connections to Amazon SP-API (OAuth 2.0 LWA) and Epic FHIR APIs (OAuth 2.0 / SMART on FHIR) within the iPaaS.

Event-Driven Triggers: Configure webhooks/notifications from Amazon (SP-API Notifications) for new orders, shipments, etc., and Epic's eventing capabilities (e.g., Open Epic events) for inventory changes or patient updates.

Data Ingestion & Extraction: The iPaaS listens for events or periodically polls for data from both systems, extracting relevant entities (e.g., Amazon Order, Epic ServiceRequest).

Canonical Data Model & Transformation: Ingested data is mapped to a canonical data model within the iPaaS. A low-code transformation engine converts data between Amazon's schema and Epic's FHIR-based structure, handling complex mappings (e.g., unit conversions, LOINC/SNOMED CT codes).

Business Logic & Orchestration: Workflows define the sequence of operations, applying business rules (e.g., reorder thresholds, financial reconciliation logic) and orchestrating multi-step processes across systems.

Data Validation & AI Anomaly Detection: Data is validated at multiple points. AI actively monitors for anomalies, data quality issues, or suspicious activities, triggering alerts or automated corrections.

Data Delivery & Update: Transformed and validated data is delivered to the target system via its respective APIs (e.g., `POST` to Epic FHIR `/Patient`, `PUT` to Amazon `/listings/2021-08-01/items`).

Error Handling & Monitoring: Comprehensive error logging, automated retries with exponential backoff, dead-letter queues, and real-time dashboards ensure integration reliability and rapid issue resolution.

Data Touchpoints

Amazon: Order, OrderItem, Product, Listing, Inventory, Shipment, FinancialEvent, Report, Customer, Refund
Epic: Patient, Appointment, Encounter, ServiceRequest, Observation, Practitioner, Organization, Claim, MedicationRequest, Location, (and internal inventory/financial entities)

"Data flows bidirectionally: Amazon Marketplace (Orders, Listings, FinancialEvents) <-> iPaaS (Connectors, Transformations, Orchestration, AI) <-> Epic EHR (Patient, ServiceRequest, Inventory, Financials). Event-driven triggers initiate real-time synchronization, while batch processes handle large data volumes."

Pricing

Simple, transparent pricing for Amazon Marketplace + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Amazon Marketplace

Integrating Amazon Marketplace fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Amazon and Epic Integration

The integration focuses on harmonizing critical data entities between Amazon Marketplace and Epic EHR. Our iPaaS provides a visual, AI-assisted mapping canvas to ensure accurate, compliant, and efficient data exchange, handling the complexities of both e-commerce and healthcare data models.

Order / ServiceRequest

Amazon's 'Order' represents a customer purchase. In Epic, an equivalent 'ServiceRequest' can represent an internal order (e.g., for supplies) or a referral, which can be extended for commercial orders.

Amazon Marketplace Fields

amazonOrderId purchaseDate orderStatus fulfillmentChannel shippingAddress orderTotal buyerName buyerEmail

Epic Fields

id status intent subject (Patient.id) requester (Practitioner.id) code (type of service) occurrence note

Mapping Notes

Amazon's `Order` often maps to a custom `ServiceRequest` or an internal 'Commercial Order' entity within Epic. Key challenge is mapping `buyerName`/`shippingAddress` to Epic's `Patient` or `Customer` for identification, with strict PHI considerations. `orderTotal` maps to financial line items.

Next Steps

See Amazon Marketplace + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Medical Supply Reordering & Inventory Sync

Optimize your healthcare supply chain by connecting Epic's inventory needs with Amazon Marketplace's procurement capabilities. When Epic indicates low stock for critical medical supplies, the integration automatically triggers a purchase order on Amazon. Upon shipment, Epic's inventory is updated in real-time, preventing stockouts and ensuring continuous patient care.

Integration Steps:

  1. 0 Epic's inventory management system (or related module) identifies a supply item (e.g., a specific sterile bandage with `sellerSKU` and `quantity`) falling below its reorder threshold.
  2. 1 An iPaaS-configured event listener or scheduled check queries Epic (via `ServiceRequest` or custom inventory API) for these low-stock items.
  3. 2 For each item, the iPaaS transforms the Epic supply item data into an Amazon `Order` request, mapping Epic's internal identifiers to Amazon `sellerSKU` or `ASIN`.
  4. 3 The iPaaS submits the order to Amazon Marketplace via `/orders/v0/orders` or `/listings/2021-08-01/items` (for specific buying channels).
  5. 4 Amazon processes the order, and the iPaaS subscribes to `Shipment` notifications (via `/notifications/v1/subscriptions`).
  6. 5 Upon shipment from Amazon, the iPaaS updates Epic's inventory (`Inventory` entity) with inbound quantities and tracking details (`Shipment` entity), and potentially adjusts `ServiceRequest` status in Epic.

Business Outcome

Minimized stockouts for essential medical supplies, improved inventory turnover, reduced manual procurement effort, and enhanced operational resilience.

Frequency

Event-driven (low stock trigger), Real-time (shipment updates)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Automated Supply Chain & Inventory
Achieve real-time synchronization of medical supply inventory levels between Epic and Amazon, preventing stockouts and optimizing procurement efficiency.
Accelerated Financial Reconciliation
Automate the parsing and posting of Amazon settlement report data into Epic's financial modules, drastically cutting manual effort and improving accuracy.
Enhanced Data Accuracy & Consistency
Ensure consistent product, order, and financial data across Amazon and Epic through robust data harmonization and AI-driven validation.
HIPAA-Compliant & Secure Data Exchange
Process sensitive patient and financial data with end-to-end encryption, strict access controls, and adherence to healthcare regulatory standards.
Operational Efficiency & Cost Savings
Eliminate manual data entry, reduce human errors, and free up staff to focus on higher-value tasks, leading to significant operational savings.
Real-time Visibility & Insights
Gain immediate insights into supply chain performance, sales trends, and financial health with integrated dashboards and analytics.
✨

Automated Supply Chain & Inventory

30% Reduction in stockouts

📋 What You Get

Achieve real-time synchronization of medical supply inventory levels between Epic and Amazon, preventing stockouts and optimizing procurement efficiency.

💼 Business Impact

This benefit directly contributes to 30% improvement in Reduction in stockouts, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Amazon Marketplace + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Marketplace and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Marketplace + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET /orders/v0/orders Retrieve Amazon order details.
PUT /listings/2021-08-01/items Create/update product listings (price, quantity).
GET /fba/inventory/2020-09-04/summaries Retrieve FBA inventory summaries.
POST /reports/2021-06-30/reports Request various reports (settlement, FBA inventory).
GET /finances/v0/financialEvents Retrieve detailed financial events.
POST /notifications/v1/subscriptions Subscribe to Amazon notifications (webhooks).

⚡ Transformation Logic

  • Unit Conversion: Convert Amazon's standard units (e.g., 'each') to Epic's clinical units (e.g., 'box of 10') for supply items.
  • Status Mapping: Translate Amazon's `orderStatus` (e.g., 'Shipped', 'Partially Shipped') to Epic's internal `ServiceRequest.status` codes.
  • Financial Event Categorization: Map Amazon's diverse `FinancialEvent.type` and `feeType` values to specific General Ledger accounts in Epic's financial system.
  • Address Standardization: Harmonize shipping addresses from Amazon to match Epic's structured address formats.
  • Product Attribute Enrichment: Enrich Amazon product listings with additional clinical details or internal codes from Epic's product master.

🛡️ Error Handling

  • Amazon SP-API rate limit exceeded during peak order volume.
  • Epic FHIR API returns a validation error for an incorrect patient ID.
  • Network connectivity issue between iPaaS and Amazon/Epic.
  • Data transformation logic fails due to unexpected input format.
  • Duplicate Amazon order received and blocked by Epic's uniqueness constraints.
  • Unforeseen `FinancialEvent.type` in Amazon settlement report.
Pricing

Simple, transparent pricing for Amazon Marketplace + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why integrate Amazon Marketplace with Epic EHR?
Integrating Amazon Marketplace with Epic EHR primarily addresses the need for automated medical supply chain management, accurate financial reconciliation of Amazon transactions, and potentially enables patient-centric e-commerce with unified data. It eliminates manual processes, reduces errors, and ensures real-time data consistency across procurement, inventory, and financial systems within a healthcare context.

Technical FAQs

▸ How does an iPaaS handle the different data models of Amazon and Epic?
An iPaaS uses robust data harmonization and transformation capabilities. It maps Amazon's RESTful SP-API schema (e.g., Order, FinancialEvent) to Epic's FHIR-based data model (e.g., ServiceRequest, Claim, Patient), handling complex data types, unit conversions, and standardized terminologies (like LOINC/SNOMED CT for Epic). AI-assisted mapping accelerates this process significantly.
▸ What if an Amazon API call fails during an integration workflow?
Our integration workflows include robust error handling. This involves automatic retries with exponential backoff for transient errors, routing persistent failures to a dead-letter queue for manual inspection and reprocessing, and sending immediate alerts to relevant IT or business teams for critical failures. AI can also suggest auto-resolution for common, predictable errors.

Security & Compliance FAQs

▸ What are the security and compliance considerations for this integration?
Security and compliance are paramount, especially with Epic's Protected Health Information (PHI). The integration employs end-to-end encryption (TLS 1.2+ and AES-256), strict OAuth 2.0 access controls, data minimization, and requires a Business Associate Agreement (BAA) with the iPaaS provider. All processes are designed to comply with HIPAA, GDPR, and other relevant healthcare data privacy regulations.

Use Cases FAQs

▸ Can I automate medical supply reordering from Epic to Amazon?
Yes, absolutely. By leveraging Epic's inventory data (or related modules) and Amazon's SP-API, the iPaaS can monitor supply levels in Epic. When a reorder threshold is met, it can automatically create a purchase order on Amazon Marketplace and then update Epic with shipment and delivery details, ensuring a seamless and automated procurement cycle.

AI Features FAQs

▸ How does AI enhance the Amazon-Epic integration workflows?
AI significantly enhances workflows through intelligent schema mapping suggestions, automated anomaly detection for suspicious orders or unusual financial events, predictive inventory management, and autonomous exception handling. This leads to higher data quality, reduced manual intervention, and proactive operational insights across your integrated systems.

Financial FAQs

▸ How are Amazon's complex financial settlement reports reconciled with Epic?
The iPaaS automates the retrieval, parsing, and transformation of Amazon's detailed settlement reports. It extracts individual financial events (sales, fees, refunds), maps them to the appropriate General Ledger accounts in Epic's financial system (or an integrated accounting system), and posts them automatically. AI can assist in categorizing complex fee types and flagging discrepancies.

Low-Code FAQs

▸ Can low-code tools be used to customize these integrations?
Yes, modern iPaaS platforms feature low-code/no-code visual designers that empower business users and citizen integrators to customize data mappings, define business rules, and extend workflows. This accelerates development, reduces IT backlog, and allows for rapid adaptation to evolving healthcare or e-commerce requirements without extensive coding.
Implementation Timeline

Go live with Amazon Marketplace + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Amazon Marketplace and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Amazon Marketplace + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Amazon Marketplace + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Amazon Marketplace + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo