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SAP Hybris + Epic Integration

Clarity Connect™ integrates SAP Hybris with Epic, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links SAP Hybris and Epic through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between SAP Hybris and Epic.

  • The iPaaS allows mapping and synchronizing custom fields defined in SAP Hybris (e.g., custom product attributes, customer segments) to corresponding custom extensions or standard fields in Epic FHIR resources, ensuring full data fidelity.
  • Conversely, Epic-specific custom fields (e.g., patient flags, custom encounter types) can be synchronized to Hybris or other systems.
Implementation Timeline

Go live with SAP Hybris + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • The iPaaS allows mapping and synchronizing custom fields defined in SAP Hybris (e.g., custom product attributes, customer segments) to corresponding custom extensions or standard fields in Epic FHIR resources, ensuring full data fidelity.
  • Conversely, Epic-specific custom fields (e.g., patient flags, custom encounter types) can be synchronized to Hybris or other systems.

Robust Integration Architecture for Hybris & Epic

Our integration architecture is designed for maximum resilience, scalability, and security, leveraging a modern Hybrid Integration Platform (HIP) to connect SAP Hybris and Epic, ensuring seamless data exchange and workflow automation.

Data Flow Steps

Event-Driven Architecture: For real-time updates (e.g., Hybris 'Order Placed' triggers Epic 'ServiceRequest').

API-First Design: Utilizing native REST/FHIR APIs for standardized, secure communication.

Canonical Data Model: Internally converting data to a standardized format within the iPaaS before mapping to the target system.

Publish/Subscribe: For broadcasting events to multiple interested systems.

Circuit Breaker Pattern: To prevent cascading failures during system outages.

Request-Reply: For synchronous data queries (e.g., Hybris checking Epic for patient eligibility).

Data Touchpoints

SAP Hybris Commerce Cloud: Source for eCommerce events (Orders, Customers, Products).
Epic EHR: Source/Target for Patient, ServiceRequest, Claim, Appointment data via FHIR APIs.
iPaaS Runtime: Executes integration flows, handles connectivity, transformation, and orchestration.
iPaaS Designer: Low-code/no-code visual interface for building, testing, and deploying integrations.
API Gateway: Manages API traffic, rate limiting, and security for external access to Hybris/Epic.
Message Queues/Event Bus: Decouples systems, buffers high-volume transactions, ensures asynchronous processing.
Data Store/Cache: For lookup data, temporary storage, and performance optimization.
Monitoring & Alerting System: Provides real-time visibility into integration health and performance.
AI/ML Services: Augments mapping, validation, anomaly detection, and error resolution.

"Conceptual Diagram: SAP Hybris Commerce Cloud <-> iPaaS (Connectors, Transformation, Orchestration, AI/ML, Monitoring, Security) <-> Epic EHR (FHIR APIs, Open Epic Events)"

Pricing

Simple, transparent pricing for SAP Hybris + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Customer (Hybris) / Patient (Epic)

The core individual identity representing a commercial customer in Hybris and a healthcare patient in Epic. Harmonizing these is fundamental.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate address telecom

Epic Fields

id (MRN) identifier (SSN) name gender birthDate address telecom (phone, email)

Mapping Notes

Requires careful de-duplication logic using identifiers like email, phone, or MRN. Consent management for PHI sharing from Epic to Hybris is critical. Mapping Hybris 'Customer' to FHIR 'Patient' involves standardizing address formats and ensuring consistency.

Next Steps

See SAP Hybris + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Patient-Centric Medical Supply Ordering

Enable patients to order prescribed or recommended medical supplies directly from an SAP Hybris-powered eCommerce portal, with order details and associated patient information seamlessly flowing into Epic for record-keeping and potentially claims processing.

Integration Steps:

  1. 0 Patient places order on Hybris for a medical supply.
  2. 1 Hybris creates an 'Order' and 'Customer' record.
  3. 2 iPaaS captures Hybris 'Order Placed' event.
  4. 3 iPaaS maps Hybris 'Customer' to Epic 'Patient' (or links existing).
  5. 4 iPaaS maps Hybris 'Order' details to Epic 'ServiceRequest' or 'Claim' for internal tracking/billing.
  6. 5 Epic updates patient record with purchase history.
  7. 6 Hybris receives fulfillment status updates from ERP (via iPaaS) and updates patient on order status.

Business Outcome

Enhanced patient convenience, streamlined supply chain, accurate patient records, new revenue opportunities.

Frequency

Real-time, Event-driven

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (e.g., medical supplies).
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order for status updates.
POST /occ/v2/{baseSiteId}/users/{userId} Create a new customer profile (e.g., patient registering for services).
PATCH /occ/v2/{baseSiteId}/users/{userId} Update a customer's profile details (e.g., demographic changes).
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product (e.g., medical supplies).

⚡ Transformation Logic

  • Standardize address formats (e.g., Hybris address to FHIR Address).
  • Map Hybris product SKUs to Epic's internal service codes or LOINC/SNOMED CT where applicable.
  • Convert Hybris customer types (B2C/B2B) to appropriate Epic patient categories or identifiers.
  • Mask or tokenize sensitive PHI and payment data as required by HIPAA and PCI DSS.
  • Consolidate multiple Hybris order line items into Epic ServiceRequest bundles or Claim items.
  • Implement lookup tables for consistent mapping of status codes (e.g., Hybris 'Shipped' to Epic 'Fulfilled').

🛡️ Error Handling

  • Hybris order creation fails due to Epic patient ID mismatch.
  • Epic 'ServiceRequest' update fails due to invalid product code from Hybris.
  • API rate limits exceeded on either system.
  • Network connectivity issues leading to transient errors.
  • Data validation failures (e.g., malformed address, missing required PHI fields).
  • Consent management conflicts preventing data synchronization.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why integrate SAP Hybris with Epic?
Integrating SAP Hybris with Epic allows healthcare organizations to offer a unified digital experience for patients, enabling them to purchase medical supplies or services online while ensuring their commercial interactions and data are securely synchronized with their clinical records in Epic. This enhances patient engagement, streamlines operations, and provides a holistic view of the patient journey.

Data FAQs

▸ What kind of data can be synchronized between Hybris and Epic?
Key data entities synchronized include Customer/Patient profiles (demographics, contact info), Order details (medical supplies, services), Payment Transactions (for billing and claims), and potentially Product information. The iPaaS ensures these are mapped and transformed appropriately between Hybris's commercial model and Epic's FHIR-based clinical data.

Security & Compliance FAQs

▸ How does this integration ensure HIPAA and PCI DSS compliance?
Our iPaaS solution is built with security and compliance at its core. It enforces end-to-end encryption (TLS 1.2+ for transit, AES-256 for at rest), strict OAuth 2.0 authentication, granular access controls, and data masking/tokenization for PHI and payment data. We adhere to HIPAA, GDPR, and PCI DSS standards, and offer Business Associate Agreements (BAAs) for covered entities.

Workflows FAQs

▸ Can I automate clinical workflows using this integration?
While Hybris is an eCommerce platform, its integration with Epic can enable clinical workflow automation indirectly. For example, a medical supply order placed on Hybris can automatically trigger a 'ServiceRequest' in Epic, updating the patient's record. Our iPaaS can also facilitate real-time updates from medical devices into Epic, and potentially expose relevant patient data to a secure Hybris portal (with consent) for personalized product recommendations.

Technology FAQs

▸ What role does AI play in the Hybris-Epic integration?
AI significantly augments the integration by providing intelligent data mapping suggestions, automating anomaly detection for data quality, suggesting corrections for validation errors, and predicting potential integration bottlenecks. This reduces manual effort, improves data accuracy, and makes your integration workflows smarter and more resilient.

Performance FAQs

▸ Is this integration real-time, or does it use batch processing?
The integration supports both real-time and batch processing. For critical updates like new orders from Hybris or patient registrations in Epic, we leverage event-driven architecture with webhooks for immediate synchronization. For high-volume, less time-sensitive data (e.g., historical product catalog updates), optimized batch processing is used to maintain performance and manage API rate limits.

Customization FAQs

▸ How are custom fields handled between Hybris and Epic?
Our iPaaS provides robust capabilities to map and synchronize custom fields from both Hybris and Epic. Using our visual designer, you can easily define transformations for custom attributes in Hybris to corresponding custom extensions or standard fields in Epic FHIR resources, ensuring all relevant business and clinical data is exchanged.

Challenges FAQs

▸ What are the common challenges of integrating Hybris with Epic?
Common challenges include reconciling disparate data models (e.g., Customer vs. Patient, Order vs. ServiceRequest/Claim), ensuring strict HIPAA/PHI compliance, managing real-time data consistency, mapping product SKUs to clinical codes, handling API rate limits, and securing sensitive payment information. Our iPaaS is specifically designed to address these complexities.
Pricing

Simple, transparent pricing for SAP Hybris + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo